March 3, 2020

Coronavirus (COVID-19) Update

The World Health Organization declares the new coronavirus (COVID-19) outbreak a Public Health Emergency of International Concern. The situation remains fluid with the Centers for Disease Control (CDC) updating its guidance and testing procedures. While the situation is deemed “low risk,” it is expected that efforts to contain and eradicate COVID-19 in the U.S. will take some time.

Geneva Leadership recognizes the concern this causes, and will remain vigilant as the situation unfolds so we can respond effectively to care for you and your families. The health and safety of our employees and their families is our top priority.

No Geneva employees have been impacted by COVID-19 at this time. Should the risk to Geneva employees elevate, additional action plans will be set in motion. We will continue to follow global health authority guidance. Employees that receive local communication are advised to follow local instructions.

Geneva updates will be generated as new information becomes available. The following is guidance to limit the possibility of exposure, spread, or contraction while ensuring the continuation of business operations:

  • We ask that all employees read and follow the prevention steps outlined by the CDC and the local public health authority’s guidance for your home and work location. Regularly wash your hands, cover your mouth and nose when sneezing, and stay home at first notice of flu-like or COVID-19 symptoms.
  • Should local official guidance expand to limit use of public transportation, extensive school closures, or a request for area employers to shift to a “work from home where possible” mode, Geneva will consider additional work from home guidance and/or specific temporary facility closures. No facility closures or “work from home where possible” decision has been made at this time.
  • Should you suspect exposure or have any symptoms associated with COVID-19, you are advised not to come to work. Consult with your medical provider.
  • Should you or a family or household member be knowingly exposed, symptomatic, or virus-confirmed, you must work from home for the 14-day incubation period. Additional guidance around return to work may be provided by your medical provider. Work closely with your Corporate manager to adapt to work from home for this period.
  • Employees needing to remain home due to school closures due to health reasons related to the COVID-19 outbreak, to care for children, are able to:
    • If applicable, utilize PTO to care for children during the period during which the school remains closed. This is applicable to all states regardless of whether the state employment laws provide for use of sick leave for school closures.
    • If employees have the ability to telework, they are encouraged to do so following Geneva’s Telework SOP. In these cases, employees are required to work as scheduled and record regular hours worked (not as a site closure) on their timesheet.
    • In both instances, employees are advised to contact their Corporate manager and Human Resources.
  • In the event you or a family member must be at home due to exposure or symptoms, and the type of work you perform cannot be accomplished remotely at home, you will continue to be paid through use of your PTO.
  • Specific questions about use of PTO and time away from the office may be answered by Geneva’s Human Resources Team.
  • Should you need additional support, Geneva provides free and confidential employee assistance services. Geneva’s Employee Assistance Program (EAP)  is available 24/7 to assist you. Contact 1-888-327-9573 (TDD 1-800-697-0353), (Web ID: SYMETRA).

Travel and Meeting Guidelines:

  • No Geneva travel is approved to affected areas abroad where the U.S. Department of State has travel restrictions at a Level 3 and 4. As of today, for COVID-19, this includes China, Italy, South Korea, and Iran. Any employee who has traveled to — or through — any of these countries should not come into their respective place of business and must work from home for the incubation period of 14 days. As the U.S. Department of State updates its list of countries and recommendations, we will follow.
  • We advise careful consideration of all travel prior to booking, in collaboration with your 1) Corporate manager; and 2) Human Resources, as your safety is paramount. Please consult 1) your Corporate manager; 2) Travel team; and 3) Human Resources, to further discuss any planned travel.
  • Should you feel symptomatic while traveling, please seek medical care. In addition, Geneva’s Travel team is available 24/7 to support you while traveling. Please contact 253-219-9654 or email


Again, Geneva Leadership and Travel team are constantly monitoring the situation and considering how to move forward in the best interests of our employees. It is our aim to take proactive steps to limit the possibility of spread of COVID-19 within our workplaces and day-to-day work activities. For general questions or concerns about our response to the COVID-19 situation, please do not hesitate to contact Human Resources Director Vivian Menzies by email: